I give my strongest recommendations against staying here and the ironic thing is....my supervisor did not actually stay at this hotel. One-star is more than the management deserves for the way they operate. The reservation was for two rooms. Plans changed and the cancellation was made in a timely manner. The system for some reason only canceled one of the rooms instead of both rooms. This was discovered when I checked his card balance (as is my job). After SEVERAL phone calls and messages left, I was finally able to speak with someone named Jessica. After explaining the error in the cancellation, she blames me for the charge, stating 'I should have called the hotel to follow up and ensure the cancellation went through for both rooms". That makes no sense...if I made ONE reservation for TWO rooms, when I cancel that ONE reservation, BOTH rooms should have been canceled. It was a system error. She put me on hold to do some 'research' and when she returned, told me they would make a one-time refund and proceeded to lecture me on 'calling the hotel after a cancellation has been made to ensure the cancellation went through for both rooms'. I told her NOT to lecture me since we would not be seeing eye-to-eye on the topic and that I would not be making reservations again at her establishment. She then refused to reverse the charge and hung up the phone on me. Her behavior and well as the ethics of this place is not surprising. Which is a shame. Shame on Holiday Inn for hiring such a rude, disrespectful individual.
The people was very nice and helpful.
Quality lodging, comfortable bed, clean room, friendly staff. The free breakfast is descent and pretty consistent. The internet connection is pretty consistent, but also on the slow side.
This location is up to date and fresh. The furnishings and decor are nice for this price point. Breakfast service is typical for the chain; always well-stocked and fresh. Sarah at the front desk is exceptionally welcoming and ready to assist with whatever needs guests present to her. There's some occasional highway noise to contend with, but overall this is among my favorite places to stay in the Huntsville-Decatur area.
This hotel is beautiful and very well kept. Guests are entitled to a daily evening managers social and breakfast bar. Rooms are clean and well equipped with comfortable beds, mini-fridge, microwave, and fully stocked restroom. I highly recommend this hotel.
The thermostat has a sensor to activate, so you will come back to a very hot and sticky room in the summer. The bed feel sticky and icky even after a few hours of AC. There is only one washer and dryer. The washer was broken the two weeks I was there. The front desk did offer to wash my laundry with the washer they had in the back office. One side of the toaster was broken the whole two weeks, even though the front desk was alerted.
Holiday Inn Express Suites Huntsville Airport is a US Lodging based in Madison, Alabama. Holiday Inn Express Suites Huntsville Airport is located at 8956 Madison Blvd, Madison, AL 35758, USA.
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