Decent showroom. Staff was not very helpful.
Broke a spoke on my bike and it popped the tube. Took the tire/rim in and they had the spoke. They adjusted all the spokes without being asked and without a charge, and replaced the tube. Talked to a guy in the maintenance department(can't remember his name...). He was super helpful and tried to not have me buy the whole set of spokes(two other shops wanted me to pay for a full set while only putting one on the rim and they keep the rest!!!!). Tire was ready the next day.
Bill, you've got my business from now on. I'll be in this week with my bike.
Bill and the staff at Midway cycles are authentic motorcyclists and real people providing quality service. They are local and will do what ever it takes to make sure you get on the road safely and satisfied. Highly recommended.
I had to give them a 2 because they took me in on short notice. I was traveling and needed a tire. Scratched my rim pretty bad and left a screw out of my caliper cover. Scratched the chrome on the cover pretty bad too. But if you are in a pinch and don't mind spending a little time checking up after them and then spending a little money to fix what they scratch up they'll get you back on the road.
Thanks to the mechanic for doing a great job. 2 stars due to storefront staffing. Hope they get better cause I really don't like using Freedom Power Sports on South Parkway but will be tempting next time.
Got both tires mounted and both front forks with new seal kits. I brought the tires and tubes with me. They bought the fork seal kits. Over the phone, the quote was $360. Day I brought it in, they said it would be $400. I ended up paying $450 so quote creep is a major thing here. They ended up putting new brake pads on the bike ($30) and installing their own tubes ($20) because they said the tubes I brought were wrong size. Pretty sure mine were right but didn't have picture to prove it. They did not call me to add on the extra $50 of work and surprised me with it the day I picked up the bike. Doing work on someones vehicle without asking and charging them for it is fraud. Plain and simple. I probably needed the pads and couldn't prove the tube thing but they never called to discuss these issues which sucks. My buddy also saw my bike in their front lot ready for pickup 5 days before calling me and when they called me, acted like it was the 2nd/3rd time (it wasn't). Very weird.
Fortunately, the quality of work seems decent from this place. It's the people in the front that make this place unpleasant. My advice if you have to use this place: 1) Leave with a copy or picture of the work order with quoted price shown and 2) take pictures of everything you bring with you (ie tires, tubes, etc.) so if they say they were wrong, you can check yourself.
Midway Cycle Inc is a US Car Repair based in Madison, Alabama. Midway Cycle Inc is located at 13487 Hatchett Rd E, Madison, AL 35757, USA.
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