Corsheilia was absolutely kind and wonderful in our experience with Enterprise. She not only found us a car on short notice, but was extremely professional in the entire process. She took my frustration with another branch with grace and took care of us 100 percent. I absolutely recommend this branch, and will return here in the future for further rental needs.
Even though they were extremely busy, all of the employees were extremely nice and professional. I was able to pick up the vehicle earlier than the time I had reserved. Also there were 2 customers having problems with picking up their rentals, the employee remained polite and professional through out the entire process.
They must have been having a bad day. No one spoke to me for 7 minutes. Only one guy in office with several waiting and he was very busy and never even looked up at me or another person behind me when we came in. "Be with you shortly" would have been nice, compared to being ignored. Then I had to wait extra 30 minutes for a car to be delivered from another location, even though I had a reservation. I had an 8 hour trip ahead--not a good way to begin. I've been at this location before--never this problem, so giving benefit of a doubt that this is corrected now.
Great experience. A little delayed check out process, but overall I was pleased with service, vehicle, and cost
Updating my previous review. This location has truly turned itself around since my last rental. The service was excellent, the car was immaculate, and the return process was quick. This is the standard I'm used to from Enterprise.
Enterprise Rent A Car is a US Car Rental based in Madison, Alabama. Enterprise Rent A Car is located at 9300 Madison Blvd, Madison, AL 35758, USA.
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