I really wish I could remember her name, she had short blonde hair with glasses.
I went in to get my 2 necklace chains fixed, and my sales lady had trouble finding my name and his name. The Manager, who was the only helpful one there Kayla, looked up his name and found the purchase receipts almost instantly. Told me I had a lifetime warranty on both necklaces.
The current lady that was working with me, said “she didn’t want to fool with it.” Meaning, I wouldn’t like to get my chains fixed for free, even next after buying the warranty’s on both necklaces. She just wanted to sell me two new chains.
Today is November 12, my chains were ready almost 2 weeks ago she never called me. I have to say I don’t normally leave reviews, but she is the worst employee I have ever worked with. I was going to work with her and have some custom jewelry designed, but I really don’t want to spend anymore of my money there.
Would just like to update people. Today is the 16th of January, still no check no merchandise. And now another 4 hours of wasted time to supposed Cooperate office. With nothing resolved.
Cameron is amazing there but there's this old woman who was there the other night when I walked in and she is the rudest person I've met my whole life. She wouldn't cooperate the day before Cameron had offered to fix a ring I had for little less than a month to be fixed for free where as she insulted me and then wanted me to pay 100$ to pay for something that they made so poorly in ten first place. DONT GO HERE.
I actually used to like this location. I’m going to start off by saying my whole family shops here! From my moms custom wedding set, Anniversary bands, our necklaces and earrings, hunny wish lists for Christmas, I’ve never had a problem until my last visit!
Wouldn’t you like to get your chains fixed, after purchasing $30-$50 warranties on both necklaces?!
And then.... she wouldn’t quit asking me for my email!! Literally 3 different instances during that visit. The third time she said, well we would email you to let you know your chains are in, but we don’t have an email. I politely said, Well for the third time I don’t want to give you my email. You can call me with the number I have given you.
Kay Jewelers is a US Jewelry Store based in Madison, Alabama. Kay Jewelers is located at 8213 Hwy 72 W Suite F, Madison, AL 35758, USA.
Please contact with Kay Jewelers using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Kay Jewelers opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.